Privacy

Integrity and marketing policy

1. General

If you are a customer, subscriber or visitor to our website, this policy applies to you. This Privacy Policy explains how we collect, use and store your personal information and how we ensure that your personal information is processed in accordance with applicable law.

2. Who is responsible for the personal data?

HifiPilot GmbH, with the postal address Höhenstr. 7, 75239 Eisingen, Germany (in this guideline "HifiPilot GmbH" or "We") is personally responsible for the processing of your personal data, as far as HifiPilot GmbH provides products or services for you or in any other way, such as through your visit to our online shop or interact with you through service or support requests via email or phone. As Data Controller, HifiPilot GmbH is responsible for ensuring that your information is treated correctly and securely in accordance with applicable law.

3. What personal information do we collect from you?

HifiPilot GmbH collects and processes the following categories of personal information about you as a customer or potential customer in connection with the purchase, use and marketing of our products and services.

• Contact details such as last name, first name, e-mail address, delivery address, billing address and telephone number.
• Account information such as customer number, username, password and when the account was registered.
• Ordering information such as order numbers, ordered products or services, order date, price, discount and purchase history.
• Payment details such as payment method, cardholder, transaction date, amount, IP address and payment history.
• Correspondence and other information about support topics such as notes and e-mail at the point of service.
• User-generated data about your interaction with HifiPilot GmbH s market communications and websites, such as IP address, device information (technical information about computers, mobile phones and other devices you use, such as browser settings, time zone, operating system), site information , Questionnaire responses, clicks and visit history - which show, among other things, which of our products or offers you are interested in, how you deal with our newsletters, as well as results from customer satisfaction or market research.

4. From what sources do we collect information about you as a customer?

1. On these occasions information about you will be collected so that you can make an agreement with HifiPilot GmbH and HifiPilot GmbH is able to provide you with their products and services.
   
   If you:
   1. To order something
   2. Visit HifiPilot GmbH's website
   3. Fill in forms such as the contact form on our website
   4. Click on links from the digital marketing communication we sent you
   5. Contact our customer service or otherwise contact HifiPilot GmbH and provide information about yourself.


2. If you have a member account, HifiPilot GmbH also collects personal information, such as your purchase history, about you when you register the account, and while you are an account holder.
3. In addition to the information that HifiPilot GmbH collects from you, we may also collect personal information from someone else, ie. from third. We retrieve information from third-party directory updating updates to automatically populate the checkout form with your information. We collect credit rating data from rating agencies, disclosure companies or banks.
4. We also collect certain personal information through cookies that record how we use our website to order our products and services. For more information about the use of cookies, see our cookie policy.

5. Why do we collect personal information about you?

HifiPilot GmbH collects and manages information about you for various purposes. These purposes set limits to the use of your personal information. In the following we explain the different purposes of our collection and give examples of the processing that occurs for each purpose. Please note that some of your personal information may be processed for multiple purposes.

1. Management of orders
   
   The processing of personal data for this purpose includes activities such as identifying and verifying your age, sending order confirmations, processing payments for ordered products and goods, and providing the payment methods we offer (based on contact details, order items, payment history, and financial information). Shipping, sending the shipment information and handling complaints and warranty issues related to purchased products and services.
   
   The collection of data that we do for your orders and purchases is required to fulfill our obligations under the general conditions of sale. If the information is not provided by you, we can not fulfill our obligations and the order can not be completed.


2. Provide and manage membership account
   
   We process personal information for this purpose, for example, to give you permission to log in to your account, to ensure your identity, to create your personal pages, to maintain correct contact information, to purchase from our online store through pre-filled information and stored information to facilitate digital shopping cart and to handle cases and complaints. You can also track your order and payment history.
   
   Read more about registering an account under membership terms . The collection of information we provide for the provision and management of your account is required to fulfill our obligations under the Account Terms. If the information is not provided, our obligations can not be met and we may decline your account registration or cancel your account.


3. Management of support requests
   
   The processing of personal data for this purpose includes activities for, for example, communication, securing the customer's identity, investigating complaints and support cases, answering questions that are directed to customer service or other support functions via e-mail, telephone or digital channels, correction Incorrect data, technical support and customer relations.


4. Fulfill the legal obligations that are required for the business
   
   Personal data is processed for this purpose, so that HifiPilot GmbH should be able to meet the requirements of laws, judgments or governmental decisions. Examples of such requirements are product liability and product safety, such as the development of communication and product warning information and product recalls (eg in the case of a defective or hazardous product) and the obligation to store certain information pertaining to a particular person in accordance with accounting rules , If the information such as HifiPilot GmbH is not collected in this context, our legal obligation can not be met and we can reject your order, purchase or activity that justifies our legal obligations.


5. Preventing and stopping crime in our business
   
   The processing of personal data for this purpose serves, inter alia, to prevent the misuse of member accounts and to prevent and investigate the suspicion of theft and fraud. So, if you want to pay for goods on invoice, we will conduct a fraud check, analyzing what products you want to buy, delivery address, value of products, etc. We identify patterns of action that often occur in connection with fraud, and it may become one manual review to investigate the risk of fraud. Suspicious behavior and offenses can be reported to the police.


6. Assessment, development and improvement of our services, products and systems for our customers in general
   
   The processing of personal data for this purpose includes activities to make our online store and other services more user-friendly, to develop or highlight digital features, to improve our customer offerings (eg, development of services and products), and to support product improvement. and logistics flows (eg, to forecast purchases, inventories, and deliveries), develop and improve the company's product range and resource efficiency, and improve our IT system to improve security, obtain statistics for market and customer analytics, and conduct business tracking, Automatic archiving of behaviors that need to be audited for security reasons. In order to fulfill this purpose, HifiPilot GmbH carries out general analyzes in aggregated form, i. not on an individual level, including click and visitor behavior, device information, order history, payment history, geographic location, and individual customer feedback.

6. Under which legal conditions do we process your personal data?

So that HifiPilot GmbH has the right to collect and process your personal data, there must be a legal basis for each purpose for which the data is processed. The legal framework on which we base our computing is described in this section. Note that multiple legal bases may apply to the same processing method.

1. Legal obligation
   
   This commitment implies that our data processing may be required to comply with any legal obligation required by HifiPilot GmbH, such as: For example, to document payment information that meets the requirements of the Accounting Act.


2. Contractual obligations
   
   This obligation covers the data processing that is necessary to enter into an agreement with you as a customer or to conclude a contract at a later date. If you have a Membership Account, by accepting the Membership Terms you have entered into an agreement with HifiPilot GmbH which sets limits to the processing of your personal information provided for the use of the Services associated with the Account. When ordering or purchasing, we process your data to fulfill the obligations of the General Terms and Conditions of HifiPilot GmbH. For example, HifiPilot GmbH may be required to register your contact details so that we can meet our obligation to deliver the product or service and, if necessary, conduct a credit check if you choose the invoice as the method of payment to ensure your solvency can.


3. Legitimate interest
   
   This reason means that our data processing relies on balancing various interests. This means that the processing takes place because HifiPilot GmbH judges that we have legitimate interests in the processing of your personal data, which outweighs your interest that your data will not be processed. For this reason, we process your personal information, inter alia, in order to prevent the misuse of membership accounts and to stop, prevent and investigate crimes within our business. If we discover that a crime or attempt has been committed and we produce a police report, HifiPilot GmbH will continue to process your personal information in order to identify, defend or enforce any legal claim.

7. How long do we store your personal information?

7.1 HifiPilot GmbH stores your personal data as long as necessary to fulfill the purposes for which the data is processed. The length of the storage period depends on the purpose for which the data is being processed. In addition, HifiPilot GmbH may, if necessary, retain the data for longer in order to identify, defend or enforce legal claims, for example if a dispute is ongoing or if a criminal record has been filed with the police authority. We regularly perform thinning and remove unwanted personal information.

7.2 HifiPilot GmbH stores personal data associated with your member account as long as you are active and if you interact with HifiPilot GmbH in a number of ways. If you have been inactive for a certain period of time, the account will be automatically terminated and the personal information we have collected and processed to provide the Membership Account and the services associated with the Account Holder will be deleted. Learn more about our definition of inactive customers in the membership terms .

8. Overview of our personal computing

In the following, we have compiled a summary of our processing of personal data in order to clearly explain which categories of personal data we process for our different purposes, the legal basis of our data processing and how long we store the data.

9. With whom do we share your personal information?

1. HifiPilot GmbH may share your information with other companies to share our offers, products and services. Among other things, the recipients of your personal data can also work as data processors for HifiPilot GmbH, such as companies that process your data on our behalf and according to our instructions or independently of each other. These can also be companies that are responsible for processing your information because they have a direct relationship with you as a customer.
2. HifiPilot GmbH can also pass on your data to authorities if compliance with laws, regulations or authority decisions is required or HifiPilot GmbH is in a position to determine, defend or enforce legal claims.
3. Depending on what type of contacts you have had with HifiPilot GmbH, for example, if you are a member of a member account or receive a newsletter, HifiPilot GmbH can send your personal information to the following recipients:
   1. Companies that provide information from public records or other public information to ensure that we have the correct contact information so we can process your orders and purchases, as well as your member account and the services associated with your account. The information provided is the identification number and contact details based on our contractual obligations to you on the respective legal basis.
   2. Analytical and marketing companies providing services such as automated marketing tools, analysis, communications, printing and distribution. These recipients help HifiPilot GmbH to analyze your information and to provide information about the products and services that HifiPilot GmbH offers. The information provided is contact information, account information, customer preferences, order details and user-generated data based on legitimate interests, as well as our contractual obligations to you as the owner of a member's account on a legal basis.
   3. Government agencies, such as the German Police Department or the German tax authority, to which we are obligated to disclose your personal data as a result of a decision by law or authority, or which we make available on suspicion of crimes or attempted crime. The categories of information provided are contact information, identification numbers, account information, order information, payment information, user-generated data and video recordings based on legal obligations that are attributable to HifiPilot GmbH or that we must investigate, defend or enforce legal claims.


4. In addition, when you place an order or purchase through HifiPilot GmbH, we may share your personal information in connection with the processing of your orders and purchases based on our contractual obligations to you as the legal basis to the following recipients:
   1. Suppliers, manufacturers, distributors and subcontractors of products and services sold by HifiPilot GmbH or who assist us with support services such as maintenance, repair and disposal of returned products. The information provided is contact information and ordering information.
   2. Logistics companies and shipping service providers who assist us in shipping so that we can deliver our products and services to you. We provide contact information and ordering information to these recipients.
   3. Insurers who insure some of our products and services. The information they receive when they take out insurance is contact information and order information.
   4. Partner companies and payment service providers such as card issuers, banks, credit institutions and other financial partners who make payments and offer you different financing solutions. The information provided is contact information, identification number and payment details.
   5. Credit Rating Agencies, credit bureaus or banks that provide information to help us ensure solvency, such as credit reports, applying for credit in connection with managing your orders and purchases.
   6. Companies that provide financial services, such as bank deposits and collection services, to ensure that HifiPilot GmbH is paid for products and services related to the management of your orders and purchases. The information provided is contact information, identification number, order information and payment details.


5. HifiPilot GmbH does not sell your personal information to third parties, unless we have your permission to do so.

10. Where do we store your personal information?

HifiPilot GmbH primarily processes your personal data within the EU / EEA. However, we may also transfer your personal information to a non-EU country if we share your information with suppliers or partners of HifiPilot GmbH or store personal information in a non-EU country.

If your personal information is transferred to a country outside the EU / EEA, HifiPilot GmbH will take the necessary steps to transfer your personal information in accordance with applicable law, ensuring that your personal information is secure and with one in the EU / EEA comparable level of protection, for example by concluding agreements with the beneficiary containing the standard contractual clauses of the European Commission, or, if transferred to the United States, by the recipient certifying compliance with the Privacy Shield principles.

11. What rights do you have as a registered customer?

HifiPilot GmbH is responsible for the processing of your personal data in accordance with applicable laws. This section describes your rights relating to the processing of your personal information. Upon your request or on your own initiative, we will correct, anonymise, delete or amend information that turns out to be false, incomplete or misleading. If you have questions or want to exercise any rights, please contact us at the information listed at the end of this policy.

1. Right to your personal information
   
   HifiPilot GmbH would like to be open about the handling of your personal data. If you wish to understand the processing that we do with your data, you have the right to request information about the processing, including a copy of your personal data being processed, a so-called "transcript". Please note that upon request, we may request further information about you to ensure that we provide the information to the right person and the information you request. We process data requests within 30 days, depending on the current workload of our employees.


2. Right to correct your personal information
   
   If the information we hold about you is incorrect, you have the right to request the correction. You also have the right to complete incomplete personal information, for example if we have the correct address but no house number. Upon your request, we will correct any incorrect or incomplete information we hold about you as soon as possible.


3. Right to be forgotten (deletion of your personal data)
   
   You have the right to request that we delete your personal information if:
   1. the data was processed illegally
   2. these must be deleted in order to comply with a legal obligation, which applies to HifiPilot GmbH
   3. these are no longer necessary for the purposes for which they were collected.
   4. or if you object to any legitimate interest that HifiPilot GmbH has indicated and for which there is no legitimate interest in HifiPilot GmbH or any third party that outweighs it.
      
      However, we may not always be able to respond to your request, as there may be reasons to give us the right to further process, for example, when personal information is processed, to fulfill a legal obligation as a legal basis (as required by the Accounting Act), or if the information necessary to establish, enforce or defend legal claims.


4. Right to data portability
   
   You have the right to receive a copy of your personal data in a structured format and, in some cases, to transfer the data to another person in charge. However, this right only includes information that you have passed on to HifiPilot GmbH and that we process with your consent or contractual obligation as the legal basis for you. We process data requests within 30 days, depending on the current workload of our employees.


5. Right to limit the processing of your data
   
   You have the right to request that our processing of your personal data be restricted in certain situations, which means that the data may only be processed for specific purposes. For example, you may request a limitation on the sharing of incorrect information if you have already requested a correction. In the meantime, when HifiPilot GmbH investigates the correctness of the data, the data transfer and processing is limited.


6. Right to object to certain types of data processing
   
   If HifiPilot GmbH processes your personal data on the basis of the balance of interests of legitimate interest as the legal basis or for direct marketing, you have the right to appeal against our processing.
   
   A conflict with HifiPilot GmbH's balance of interests can occur if you have personal reasons for the situation. In such an objection, HifiPilot GmbH assesses whether our legitimate reasons for processing outweigh the protection of your privacy. In this case, HifiPilot GmbH may continue to process your personal information even though you have objected to its processing.
   
   In addition, you have the option to opt out of advertising on every single digital email by unsubscribing. If you oppose direct marketing, we will stop processing your personal data for this purpose, as well as all sorts of direct marketing activities, such as sending newsletters.

If you find that we are processing your personal information incorrectly, you are welcome to contact us. Contact information can be found at the end of this policy. You are also entitled to address complaints regarding the processing of your personal data to the Central Contact Point, which is responsible for monitoring personal data in Germany.

12. Personal information about children

HifiPilot GmbH does not collect and process personal data for children under the age of 16. If children under the age of 16 have provided us with personal information, we will delete it as soon as we have been notified. Every parent or guardian can contact us.

13. How do we protect your personal information?

You should always feel safe when you provide us with your personal information. HifiPilot GmbH has therefore taken reasonable technical and organizational security measures to protect your personal information from improper or involuntary disclosure, use, unlawful access, deletion, alteration or damage.

For example, all customer information is stored behind a firewall and authorization management databases, so only employees in HifiPilot GmbH and partners have such access through agreement - which requires access to your tasks to perform certain tasks.

14. Application and amendment of the privacy policy

The latest version of HifiPilot GmbH's privacy policy is always available on our website. Our privacy policy applies at any time in any form and for the content published on the website.

HifiPilot GmbH is entitled to update the privacy policy at any time. If the privacy policy changes, the updated policy will be posted on the HifiPilot GmbH website. You will also be notified the next time you log in to your member account that the privacy policy has changed. For larger changes to the privacy policy, we can also inform you by e-mail. If you do not want to accept the changed policy, you can cancel your membership account by contacting Customer Support. For more information, see the contact information at the bottom of this policy.

15. Contact details

Please feel free to contact us if you have questions about this Privacy Policy or if you would like more information about the processing of your personal information or if information is incorrect and you would like us to correct it.

Company name: HifiPilot GmbH
Adress: Höhenstr. 7
Postcode and City: 75239 Eisingen
Telephone number: +49 7232 3640155
E-mail adresse: info@econik-speakers.com

16. Using Facebook Remarketing

This website uses the Facebook Customer Remarketing feature "Custom Audiences" ("Facebook"). This feature is intended to present to visitors of this website interest-based advertisements, as part of their visit to the social network Facebook („Facebook-Ads“). For this purpose, the Facebook remarketing tag was implemented on this website. Through this tag, a direct link to the Facebook servers will be made when visiting the website. It is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account. For more information on the collection and use of data by Facebook, as well as your rights in this regard and ways to protect your privacy, please refer to the privacy policy of Facebook at https://www.facebook.com/about/privacy/. Alternatively, you can disable the remarketing feature "Custom Audiences" at https://www.facebook.com/settings/?tab=ads#_=_. For this you must be logged in to Facebook.